Please refer to the available sizing charts on the product pages for precise measurements. If no chart is provided and you’re unsure or in-between measurements, play it safe and go up a size. Since all our products are made to order, we do not offer size exchanges at this time.

We only offer exchanges in cases of damage or loss.
As a drop-shipping business, every product is custom-made and shipped directly to you. We do not hold inventory to facilitate exchanges, so all sales are final with the exception of damaged or lost items.

Domestic Standard U.S. shipping is free for orders over $70.
For orders under $70, applicable shipping charges are automatically calculated at checkout and are the best rates available from USPS.

If your order totals $70 or more, the Free Shipping discount is automatically applied to your cart at check-out!

However, Oswald & Willie can only honor one discount code per purchase, so if the 'Free Shipping' discount isn't automatically applied to any order totaling $70 or more, it's likely because a different discount code is already in use.

Yes, within 24 hours of placing the order.
24 hours after payment has been processed, our team can only make updates to the shipping destination and contact details. Please check your order thoroughly before confirming payment.

Please allow standard 5-7 business days for your order to arrive.
If you have not received your order after 8 or more days, or if your order has been lost in transit by the carrier, please contact us by email at hello@OswaldandWillie.com and we'll gladly assist you!

As all items are made to order, we do not offer returns or exchanges, except in the event your item is lost, arrives damaged, or an error was made in fulfilling your order.

For lost or damaged orders, please email us right away at hello@OswaldandWillie.com with your purchase information to initiate the return process. To be eligible for a return, all items must be in the original condition: unworn and unused.